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Terms of Use 

Server statistics

Our global network server uses statistical software. Such programs are standard for all web servers and are not specific to our website. These statistical programs allow us to adjust our website so they are as efficient and as easy to use as possible for our visitors (determining which information our users are most or least interested in, adapting websites for specific web browsers, location structure efficiency, and website traffic).

Use of cookies

A cookie is a small text file which web servers send to your computer when you visit a website. Our servers occasionally use cookies which remember which sites you visited, which enables us to speed up the communications between your computer and our servers. If you configured your web browser to do so, you will be warned every time a cookie is sent to your computer. You can also configure your web browser so it disables cookies. If you disable cookies, you will still be able to view our website, but some of the website functionalities will not be available to you.

You are currently using the following cookies on our website:

A.  Required cookies: cookies that are needed for our website to function properly.

  • Aminess.com
  • Aminess-campsites.com

B. Statistics cookies: used so we can better understand how our visitors use the website by anonymously collecting data.

  • Aminess.com
  • Aminess-campsites.com
  • Youtube.com
  • SalesManago
  • Hotjar

C. Marketing cookies: used to monitor visitors through parts of the website. The intent is for visitors to be shown advertisements that are as relevant and useful to the individual user as possible, thus making them more valuable to the advertiser.

  • Facebook.com
  • Youtube.com
  • Doubleclick.net
  • SalesManago
  • Hotjar

Hotjar Privacy Policy

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link..

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

IP addresses

IP addresses are numbers unique to every computer which is currently connected to the internet. They are used to identify recipients and senders via the internet. Our server records the IP address of your computer during every transaction via our booking system to ensure a safe transfer and protection of your data against misuse.

Links

We do everything in our power to ensure that all redirections from our websites take you to websites that contain quality content in the sense that it does not encourage negativity. However, websites and online addresses change quickly, and we cannot always guarantee that the content of every website we redirect you to complies with this.

Amendments and termination of use

Aminess d.d. reserves the right to modify or terminate any or all parts of this website and Terms of Use at any moment. Amendments are effective once published on this website or once users are notified about them. Terms of Use are applicable until terminated by you or Aminess d.d.

Privacy Policy

Aminess Hotels & Campsites, owned by Aminess d.d., OIB: 58935879058, Škverska 8, 52 466 Novigrad (hereinafter: “Aminess” or “we”) would like to provide you with information about the purposes and terms of processing your personal data in this Privacy Policy.

Our policy determines the type of personal data that we collect and process, reasons for processing them, retention period, and the safety measures we take against misuse of personal data, as well as procedures you should follow if you have any questions or requests regarding your personal data.

Aminess processes the following categories of personal data:

  • contact information and other personal data,
  • account and spending information,
  • access control system information,
  • video materials,
  • audio materials and
  • website usage information.

Aminess processes your personal data for the following purposes:

Accommodation booking

When you send us a booking request, we record your first and last name, address, e-mail address, phone number, and other information that we need in order to give you feedback on available accommodation units.

We ensure the highest level of data security for users of our booking system. For verification of authenticity of our websites and for a secure data transfer between your computer and our servers, we use an SSL certificate issued by a reputable provider, as well as encryption of communication. All personal data, personal document and credit card numbers, as well as numbers related to other payment methods that users provide us with through the booking system, are transferred only via connections encrypted according to applicable international standards.

After a booking is successfully confirmed, we still process data in order to fulfil our legal obligation of registering guests through the eVisitor national centre for guest records, as well as in order to provide our services and improve their quality. That is why, in addition to the aforementioned information, we also record the number, date and place of issue of your ID, as well as your nationality, country of residence, date and place of birth. To enable vehicles to be parked in our designated areas, we also record and process vehicle license plates.

In order to personalise our service and make your stay as comfortable as possible, we also record your ID photo on the basis of legitimate interests for improving the quality of our service.

Notifications about services

We will also, for a limited time, process your data for the purpose of sending you notifications about our services, special offers, deals, discounts, and news about our facilities for which we believe you have shown clear interest and which we consider the be fulfilling our legitimate interests.

You can object to this processing of your data and stop receiving such messages by selecting the appropriate option in a received message at any time.

Questionnaires and surveys

We use questionnaires and surveys to collect information regarding your satisfaction with our hotel and camping services. Participating in questionnaires is completely voluntary, and so is submitting personal data in physical questionnaires available in our facilities. We also use the collected information and collated research results to adapt our services to your needs and wishes.

Promotional giveaways

We organise giveaways and other contests from time to time. Personal data collected through these contests is processed only in order to carry out the giveaway or the contest (e.g. publish the names of winners, contact winners, deliver prizes, etc.). In order for you to be able to participate in a giveaway or a contest, we require your first and last name, e-mail address, phone number, and shipping address to deliver the prize. We will delete the data collected once 30 days have passed from the announcement of the winners.

Processing complaints and resolving inquiries

In order to be able to resolve all your inquiries or process any possible complaints, we need your first and last name, as well as the e-mail address to which we should send the requested information. If you contact us with inquiries, we process the data we acquire through that process only to provide the requested information. We will delete the acquired information once we have resolved your inquiry.

Personal data required for processing complaints to the service you have received are retained for a period of one year from the day the complaint was received, according to regulations related to consumer rights and hospitality services.

Participation in AMI+ Loyalty Programme

Personal data of programme members is processed according to the Terms & Conditions which members are presented with before enrolling in the programme. Terms & Conditions of the Aminess AMI+ Loyalty Programme are available at:: https://www.aminess.com/en/loyalty/terms-and-conditions-ami-loyalty-programme

Recipients of personal data

We are legally required to submit personal data of our guests to the national system for guest records – eVisitor.

In exceptional cases, we are obliged to provide the competent national authorities (e.g. courts, police, regulatory bodies, etc.) with access to specific personal data upon written request based on applicable regulations.

Only when that is necessary for us to provide our services, personal information is also forwarded to reliable partners (data processors) for the purpose of enabling customer support, IT maintenance or a similar purpose, using mandatory data protection measures.

Personal data protection measures

We process the data collected only by applying the appropriate legal, technical, and organisational security measures in order to prevent any unauthorised data processing. We only collect data which is necessary for processing and we do not keep such data longer than necessary or longer than determined by law.

User rights regarding personal data processing

Depending on the purpose and legal basis of data processing, you can always request:

  • access to personal data,
  • amendment of personal data,
  • erasure of personal data, and
  • restriction of personal data processing.

If you believe one of your rights has been infringed, you may file a complaint against personal data processing to your national supervisory authority. The supervisory authority for Croatia is the Croatian Personal Data Protection Agency, Martićeva 14, 10000 Zagreb, azop@azop.hr.

Contact information for personal data protection

Requests, complaints and inquiries regarding personal data processing and protection can be made:

  • personally at our reception desks,
  • to our e-mail address: privacy@aminess.com, or
  • by post to the address: Aminess d.d. Škverska 8, 52466 Novigrad.

According to the applicable legislation regulating personal data protection, any requests/inquiries will be processed as soon as possible and no later than within 30 days of their receipt.

When contacting you and processing the aforementioned requests, we will make reasonable efforts to confirm your identity and prevent unauthorised personal data processing.

Data protection officer contact information:
Email: privacy@aminess.com
Škverska 8, 52466 Novigrad

Policy amendments and supplements

This Policy is effective from 25 May 2018.

Notifications about amendments to the Policy will be available on this page in due time.